Support and Maintenance

Our abled Tech-Arm relieves Businesses from software support and maintenance headache.

Partnering with you to Structure and Scale outsourced operations, reduce risk, and increase value.

Optimization and Extension

Optimization carries a different meaning to different individuals. However, Cookietec takes optimization as an opportunity to improve the product at different levels and ensure it gets better at every stage surpassing overall expectations. Cookietec has keen understanding and expertise in highlighting, and then working with the key areas which need improvement, so that the product can continue to add value to the business.

End-of-Life Engineering

We have best in the business experts working for us who have expertise in maintaining the product throughout and then, providing support towards the end of project lifecycle. Our team can help you in adding value to your product by managing bug fixes, offering custom enhancements, supporting the code base, and re-engineering to reduce the crucial time of the development team from product support to innovation.

L1-L4 Product Support

Our software maintenance and support services have a set of levels from L1 to L4 support, remote installations, infrastructure setup, change, performance tuning, performance and configuration management.In addition, we also offer technical service desk support for your software products.

Sustenance Engineering

For product companies with heavy reliance on post-deployment support, Cookietec builds multiple technical support teams. Our support team has experience of working on different product lines and hence, they can understand your product line before they are implemented and on other hand they can maintain backup resources to cater both additional call volume and can be a cushion if there is unplanned attrition.

With 10+ years of experience in software support services, we get in charge cutting-edge tools enabling you to stay ahead of your competitors. Our trained resources provide full-proof, real-time, and longevity software maintenance and support services, to keep the burden off your hectic schedule.

  • Flexibility
  • Cost-Effectiveness
  • Timely Services
  • Scalability
Our Services

Adaptive Maintenance and Support

Our experts team will have a thorough look at your product, and will carry out an essential modification drive to keep your software product up to date. Our adaptive services include,

Alterations in the data format

Changes in localizations

Support utility modification

Regulations and integration of new and improved operating systems

Reconfiguring hardware

Corrective Maintenance and Support

Be it a software product of any kind, it will require rectification in due course of time. Our team keeps a keen eye on the same and do timely scrutiny to find the possible errors and fix them before they bring any trouble in functioning of the product.

Logical errors

Design errors

Coding errors

Eradication of bugs and setting it right

Perfective Maintenance and Support

A software product goes through a series of changes and modifications before its release. We help in the same and ensure the software delivers as your and client’s expectations.

Editing

Deletions

Modifications

Changes

Insertions

Software Enhancements

Preventive Maintenance and Support

Our team is capable at effectively analyzing your software’s future needs and problems by deep analysis. Our preventive software maintenance services aim at planning and incorporating solutions to meet future requirements and overcome problems that may ascend in the long-run.

Customer's Feedback

Past Occurrences

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Planning a Project?

Have specific application or technology integration requirements? Get in touch with us, we would be happy to help you!