CRM

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CRM

Businesses need their sales, marketing and service automation systems to seamlessly synchronize with the way their customers interact and act.

While many organizations understand that Customer Relationship Management (CRM) is the essential component in managing their customer base, they are unable to navigate the parallel business challenges, including:

  • Fragmented processes and system architecture
  • Lack of 360-degree customer view
  • Ineffective and inefficient customer facing operations
  • Lack of relevant KPI dashboards & analytics required for decision making

CRM practice offers extensive industry experience and expertise to help organizations recognize and apply the capabilities of multiple CRM solutions with low TCO and high ROI. Our Salesforce Consulting Partnership and CRM capability advocates our strong expertise in CRM Advisory, Execution and Maintenance service.

Our Services

Technologies

Customer relationship management technologies enable businesses to drive better sales and relationships. Our CRM Solutions are dominated by the following CRM platforms:

Salesforce

Salesforce CRM solutions are focused on enabling organizations to engage with their customers smartly and proactively. We have capabilities in the following:

  • Sales Cloud
  • Service Cloud
  • Community Cloud
  • CPQ Cloud
  • Analytics Cloud
  • Pardot
  • Marketing Cloud
Microsoft Dynamics
Microsoft CRM consulting experience is aimed at enabling organizations to gain a competitive advantage by using the capabilities of Microsoft Dynamics.
SAP CRM
Powerful suite of SAP CRM solutions are enhanced to deliver value for a true multi-channel, end-to-end business process integration using SAP CRM deployments across multiple integrations throughout sales, services, and marketing functional areas.
Oracle CRM
Oracle CRM solutions includes a well architected Cloud product suite that has applications spanning across various areas including Customer Experience, Order Management, Supply Chain and Analytics and more.
Service Offerings

CRM is a critical step for sales for all organizations. ‘s experience and capability enables marketplace best practices implementation across verticals via its comprehensive portfolio of Advisory, Implementation and Support services.

We offer innovative and high-performance services and solutions in the following areas to achieve accelerated business growth for its customers:

  • Analyzing and optimizing customer-centric processes (not just automating)
  • Increasing ROI by better understanding and fulfilling the end customer needs
  • Improving new customer acquisition and retaining existing customers
Advisory Service

A strategic initiative is further enhanced in its delivery and impact when assisted by experienced minds. Our services drive value across refining strategic vision, designing IT Architecture, and optimizing existing systems and processes.

Our Advisory portfolio provides objective assessment and advice, increased return on effort and investment, operational and strategic alignment, long-term viability, business transformation best practice.

Advisory Service

A strategic initiative is further enhanced in its delivery and impact when assisted by experienced minds. Our services drive value across refining strategic vision, designing IT Architecture, and optimizing existing systems and processes.

Our Advisory portfolio provides objective assessment and advice, increased return on effort and investment, operational and strategic alignment, long-term viability, business transformation best practice.

Capabilities / Services

Strategic
  • Executive Alignment Forums
  • CRM Program Charter Definition
  • Organizational Consulting
  • Visioning Workshops
  • Digital Engagement Strategy
  • Application Modernization Planning
Technical
  • Current State Technology Assessment
  • Ancillary Application Stack Review
  • CRM Road Map Refinement
  • Proof of Concepts
Tactical
  • Project Planning and Phase Mapping
  • Project Preparedness Assessment
  • Project Risk/Mitigation Assessment
  • Change Management and Data Governance
  • Program Execution

Implementation Service

Technical deployment is a herculean task. A guided and structured approach facilitates smooth and efficient implementation. Our experiences of deploying thousands of successful CRM Projects gives us an edge over others.

We help you move from CRM evaluation to rapid implementation and ROI, then to a steady state of productivity. Our team is uniquely positioned to provide industry and marketplace best practices as a part of a comprehensive implementation project or, on a more selective basis, to solve an isolated need.

Capabilities / Services

  • Cloud implementation
  • Understanding the business needs behind a client’s CRM initiative.
  • Gathering functional requirements
  • Solution designing
  • Process improvement
  • Data management
  • System integration and training
  • Adoption Assurance
  • 60 and 90-day Adoption Assurance programs for hassle-free post launch
  • Turning application configuration tweaks
  • End user training and adoption into non-issues

Support Service

A highly qualified and skilled safety net can make the difference between seamless transition and catastrophic meltdown. offers packages that give you flexible support, 5 days a week, including periodic health checks on new implementations and application releases and performance monitoring.

Our Certified Salesforce Consultants and Engagement Managers are available on a daily basis to work onsite or remotely to provide post-project support, help define and scope new projects, or as a qualified resource to be used as needed. Our support services pay for themselves by saving time, adding best practices and eliminating error.

  • Flexible support, 5 days a week
  • Periodic health checks
  • Onsite & Remote Support
  • Post-Project support
  • Define and Scope New Projects
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